![]() Two of the areas of additional training include Payroll and Payments. Each team offers certified QuickBooks ProAdvisors with additional training in support topics intended to expand their knowledge in the areas that fit the most common requests Intuit sees. ![]() ProAdvisor Support has gone a step further by re-organizing into two teams-one to support QuickBooks Desktop and one to support QuickBooks Online. (PST).īy early 2022, Silver ProAdvisors will be supported by the same team, which includes several hundred new experts with backgrounds in accounting and tax to support the QuickBooks product line. When we get to ProAdvisor support, we almost certainly can be assured we are talking to US-based support if we are a Gold, Platinum or Elite ProAdvisor during the business hours of Monday through Friday, 6 a.m.-6 p.m. Intuit has completed the upgrade of its routing platform to speed up its ability to make these kinds of connections, which means we spend less time waiting and more time getting our problems resolved. ![]() One of the biggest is the ability to recognize who you are as a ProAdvisor when you call-and then getting connected to the right ProAdvisor support team member at the start of your support call. I have mentioned the enhanced commitment Intuit has made over the past many months toward improvements in customer support for the ProAdvisor help line. I have personally experienced this, as I know others have done as well. While not every case is perfect, I am hearing that more ProAdvisors are experiencing results from these improvements in a variety of areas. ![]()
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